Customer Service

CONTACT US:

Email: 40ozCultCare@gmail.com

 

SHIPPING:

All items are made to order. Please allow 2-4 weeks for delivery on purchases made thru our webstore.

 

    FAQ

    Q: What forms of payment do you accept?

    A: We gladly accept Visa, MasterCard & American Express

    Q: What if I accidentally list an incorrect address as my shipping address?

    A: Please email or call customer service immediately with “WRONG SHIPPING ADDRESS” as the subject. In the body of your email, please include your name and your “Order Number” 

    Q: I want to order something, but it’s out of stock! When will you get more products in?

    A: Check back for updated stock (we are constantly updating the store). Items in this store tend to sell out quickly.

    Q: My card was declined but I still was charged.

    A: The charge is a pending transaction and will fall off within 2-3 business days. Your Credit card company or bank will hold these funds for your own safety.

    Q: I have multiple transactions on my bank statement.

    A: Multiple transactions usually show on your card because the credit card was declined because of wrong information entered like address, security codes, etc. If you get a confirmation order from our store via email, you got a successful transaction. All other transactions will fall off your back account in about 3 business days.

    Q: How can I get help on an order?

    A: Email us with your order number and any questions you may have.